Return and Refund Policy

Effective Date: 22.11.2023

Thank you for shopping with Lynell Switzerland! We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully before making a purchase.

1. Returns

1.1 Unused Products

We accept returns on unused products within 28 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Non-returnable Items

Gift cards are non refundable.

1.3 Return Process

To initiate a return, please contact our customer service at filterless@lynell.ch within 28 days of receiving your order. Provide your order number and details about the product you wish to return. We will guide you through the return process.

2. Refunds

2.1 Eligibility

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Process

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

2.3 Late or Missing Refunds

If you haven't received a refund yet, please check your bank account first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at filterless@lynell.ch

3. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at filterless@lynell.ch

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at filterless@lynell.ch