Shipping policy
Delivery Policy
Effective from 23.09.2026. Lynell Switzerland SA, Rue du Midi 14, 1003 Lausanne, Switzerland.
In brief
- Shipped from Lausanne to Switzerland and 7 countries in the European Union.
- Free delivery in Switzerland on orders of CHF 59 or more and in France on orders of €59 or more.
- Tracking number sent by email for every order.
1. Rates and delivery times
| Country | Standard delivery | Free delivery from | Delivery time after dispatch |
|---|---|---|---|
| Switzerland | CHF 7 | CHF 59 | 1 to 3 business days |
| France | 8 € | 59 € | 3 to 5 business days |
| Germany, Austria, Belgium, Italy, Luxembourg, the Netherlands | 8 € | 120 € | 3 to 5 business days |
These timeframes are estimates. They may be longer during busy periods or in the event of a customs inspection. For any other country, contact us at filterless@lynell.ch.
2. Order preparation
We prepare your order after payment is confirmed:
- Switzerland: 2 to 3 business days;
- European Union: 3 to 4 business days.
3. Customs duties and taxes
Our parcels are shipped from Switzerland. For deliveries to the European Union, VAT and customs duties are included in the price. You will not pay anything extra on delivery.
4. Order tracking
Once your order has been shipped, you will receive an email with your tracking number.
5. Lost or damaged parcel
If your parcel does not arrive within the stated timeframe, or arrives damaged, contact us within 14 days of the expected delivery date, providing your order number and, if possible, photos. We will open a claim with the carrier and then resend your order or issue a refund.
6. Delivery address
Check your address before placing your order. If a parcel is returned to us because of an incorrect or incomplete address, you are responsible for the reshipping costs.
7. Returns
The return terms are set out in our Returns and Refunds Policy.
8. Contact
filterless@lynell.ch · +41 77 288 12 10